About Us

At proPAL AI, we’re reimagining how businesses communicate — through intelligent, emotionally expressive voice AI agents that sound and feel human.

Our platform combines Large Language Models (LLMs), advanced speech recognition and synthesis, and intelligent workflow orchestration to create agents that can engage in real-time, natural conversations , detect intent, adapt emotionally, and drive outcomes.

Beyond 1:1 interaction, proPAL AI enables campaign-based and batch calling at scale — with agents that can automatically follow up, handle lead qualification, respond to inbound requests, and escalate when necessary — all while sounding naturally human.

Each conversation is scored and analyzed with deep interaction metrics, including:

• Intent detection & success rates
• Script adherence and call disposition tagging
• Sentiment analysis and tone violation flags
• Customer engagement & lead scoring
• AI confidence, NLP error rates, and compliance risk

Example outcome from a real call:

Call connected, script partially followed, sentiment neutral, tone violation detected (‘informal language’), lead score: 2, no conversion or escalation, but customer remained engaged across 10 turns.

With structured analytics like these, businesses can monitor performance, surface opportunities, and continuously optimize every voice interaction.

proPAL AI is a brand owned and operated by Propeller Global Ventures Pvt. Ltd., a Mumbai-based company focused on building practical, high-impact AI solutions for modern enterprises.