Privacy Policy
Effective Date: April 30, 2025 • Last Updated: April 30, 2025
Propeller Global Ventures Pvt. Ltd. (“Propeller,” “we,” “us,” or “our”) operates the website www.propalai.com and its associated services (collectively, the “Platform”). This Privacy Policy describes how we collect, use, share, store, and protect personal information in compliance with Indian law and applicable international data protection principles.
By using our Platform, you consent to the practices outlined in this Policy.
1. Information We Collect
a. Personal Information
Includes data such as:
- Full name
- Email address
- Phone number
- Address (including PIN code)
- Government-issued ID (if applicable)
- Information shared through forms, contact pages, or account registration
b. Sensitive Personal Data or Information (SPDI)
As per Rule 3 of the IT Rules, 2011, this includes:
- Passwords
- Financial details (e.g., bank or card information)
- Physical, physiological, or mental health conditions
- Sexual orientation
- Medical history and records
- Biometric identifiers
- Any information relating to the above, collected for providing a service
We will obtain explicit consent before collecting or using any SPDI.
c. Usage and Device Data
Collected automatically:
- IP address, browser type, device identifiers
- Operating system, pages visited, time spent
- Crash logs, diagnostic data
- Mobile device data (type, OS, browser)
d. Location Information
With your permission, we may collect and use real-time location data for customized service delivery. You can manage location permissions via your device settings.
e. Cookies & Tracking Technologies
We use:
- Session Cookies (platform functionality)
- Preference Cookies (remember settings)
- Analytics Cookies (usage patterns)
- Security Cookies
- Advertising Cookies (where applicable)
You may disable cookies in your browser; however, some features may become unavailable.
2. How We Use Your Information
We use your information to:
- Deliver and maintain services
- Provide customer support
- Personalize your experience
- Send transactional, account-related, or promotional communications
- Analyze trends and monitor performance
- Comply with legal obligations
- Prevent fraud or abuse
- Enforce terms and contractual rights
3. Consent and Right to Withdraw
You may withdraw consent for the collection and processing of your personal or sensitive personal data at any time by writing to support@propalai.com. Withdrawal may impact your ability to access certain features or services.
4. Disclosure of Information
We do not sell your data. We may share it:
- With trusted service providers under confidentiality agreements
- To enforce terms of service
- When required by law or government order
- To prevent harm or fraud
- During business transfers (merger, acquisition, etc.)
SPDI will only be disclosed with your prior consent or under legal compulsion as per Rule 6 of the IT Rules.
5. Data Transfers
If your data is transferred outside India, we ensure the recipient offers a level of data protection equivalent to Indian law, as mandated under Rule 7. Transfers occur only with your consent or under lawful contractual necessity.
6. Data Retention
We retain data as long as:
- Required to deliver our services
- Necessary for legal, regulatory, or tax purposes
- Needed to resolve disputes or enforce our terms
Anonymized usage data may be retained for analytics and performance monitoring.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate details
- Delete your data (subject to legal exceptions)
- Withdraw consent
- Object to certain processing
- Export your data in machine-readable format
To exercise these rights, contact support@propalai.com.
8. Reasonable Security Practices
- Secure servers and encrypted transmissions
- Access control and audit trails
- Regular vulnerability assessments and security audits
9. Grievance Officer
As per Rule 5(9), we have appointed a Grievance Officer:
Name: Ashish Chandra
Email: support@propalai.com
Phone:+919021342078
Complaints will be addressed within 30 days of receipt.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If identified, such data will be deleted promptly.
11. Email Communication
You may receive service updates, alerts, or promotional emails. You can opt out anytime by using the “unsubscribe” link or contacting support@propalai.com.
12. Changes to this Policy
We may update this Privacy Policy periodically. Any material changes will be notified on our website or by email. Continued use of our services after such changes constitutes your agreement to the updated policy.
13. Contact Us
Propeller Global Ventures Pvt. Ltd.
B1-401, Kanakia Boomerang, Chandivali Road
Powai, Mumbai, Maharashtra, India – 400072
📧 support@propalai.com